Customer service business insurance
You can easily change a lot of information yourself via our online customer portal.
- Address changes
- Email + Phone number changes
- Report damage
- Reporting cancellations
- View and download: Green card, Policy sheet, Clause sheet, Policy conditions
Take a look at the online customer portal via alpina.nl.alpina.nl
AOS customer portal
In the portal, you can view your current policies, report damage, cancel insurance, download your green card, and change your address.
Soon, you will also be able to change your vehicle details and update your IBAN number.
Report damage
Do you have a claim? If so, you can report it online using the form below. Do you need an emergency towing service? On your green card you will find the phone number of the emergency service to which your insurance company is affiliated.
If you have windshield damage coverage, you can use a windshield repairer listed on your green card. In most cases, the windshield repairer will settle the claim with your insurance company.
Click here to report a claim online.
Accessibility
For help comparing or taking out insurance, our staff is available Monday through Friday from 8 a.m. to 6 p.m.
General phone number
Quotation Department
Finance Department
Claims Department
Visiting address
By appointment only
Lorentzlaan 4
3401 MX IJsselstein
Postal address
P.O. Box 63
3400 AB IJsselstein
Email address
Report complaint
Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then be immediately assigned to a staff member who will handle it. In any case, we will provide you with a substantive response within 14 days of receiving the complaint. If the complaint is not resolved to your satisfaction by Alpina, you can, if you wish, take your complaint to the Financial Services Complaints Institute (Kifid). You can also submit your complaint to the
Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
We can be reached via chat, WhatsApp, phone or email
Questions? Contact us if you want to know more.
We are here today until 6 p.m.