Home Business Customer Service for Business Insurance
Business

Business Insurance Customer Service

You can easily update a lot of your information yourself through our online customer portal.

  • Address Changes
  • Changes to Email and Phone Number
  • Reporting a Claim
  • Report Cancellations
  • View and download: Green Card, Policy Schedule, Endorsement Schedule, Policy Terms and Conditions

Take a look at the online customer portal at polis.alpina.nlPeople in a job interview

AOS Customer Portal

In the portal, you can view your (current) policies, among other things. You can also file a claim, cancel your insurance, download your Green Card, and update your address.
In addition, you’ll soon be able to update your vehicle information and change your IBAN number.  

Report a Claim

Have you suffered damage? If so, you can report it online using the form below. Do you need emergency towing service? You’ll find the phone number for the emergency service affiliated with your insurance company on your Green Card.

If you have coverage for windshield damage, you can contact a windshield repair shop listed on your Green Card. In most cases, the repair shop will handle the claim with your insurance company.

Click here to report a claim online.

Car Damaged in Parking Garage

 

Accessibility

Phone numbers

If you need help comparing or purchasing insurance policies, our staff is available Monday through Friday from 8:00 a.m. to 6:00 p.m.

General phone number

030-6883700

Quotation Department

030-2192094

Finance Department

030-2192095

Claims Department

030-2192098

Address

Visiting Address

By appointment only
Lorentzlaan 4
3401 MX IJsselstein

Mailing Address

P.O. Box 63
3400 AB IJsselstein

Email address

info.online@alpina.nl

Report a Complaint

Are you dissatisfied with our services? If so, you can file a complaint with us by filling out the complaint form. Your complaint will then be immediately assigned to a staff member who will handle it. We will provide you with a substantive response within 14 days of receiving the complaint. If Alpina does not resolve the complaint to your satisfaction, you may, if you wish, contact the Financial Services Complaints Institute (Kifid). You may also submit your complaint to the
Dispute Resolution Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

We'd be happy to help you right away

Having trouble figuring it out online? We're happy to help you via chat or WhatsApp.

Ask your question and get a response within 2 minutes

Contact Us