Customer Service

Alpina is always here to help you, in whatever way you prefer. You can contact us in several ways: via chat, phone, or email.

You can reach our AI colleague Pien via chat 24/7, so you’ll always get the help you need. If necessary, Pien will easily connect you with a staff member. Our staff members are available via chat Monday through Friday from 9:30 AM to 5:00 PM.

Prefer to contact us by phone? You can reach us on weekdays from 8:00 AM to 6:00 PM at 088 688 3700. You can also send us an email at alpina.nl. If you’d like to visit us in person, feel free to stop by any of our locations.

For emergencies, we will immediately refer you to the insurer’s 24/7 emergency number.

At Alpina, we like to keep things simple. Customers can choose between direct debit, an iDEAL | Wero payment link via email, or, in specific cases, a giro collection form. Direct debit is the most convenient option: everything is taken care of automatically. The iDEAL | Wero link comes directly and securely from the insurer. And if someone else wants to pay, that's fine, as long as the correct details and authorization are provided.

Need help? We're here to assist you. Choose the option that works best for you, and we'll help you right away.

• Chat (24/7):
  Ask our AI colleague Pien your question. If you can’t figure it out, you’ll be connected to a representative (on weekdays from 9:30 AM to 5:00 PM).
• By phone:
  Call us on weekdays from 8:00 AM to 6:00 PM at 088 688 3700.
• Email:
  Send your question to alpina.nl.
• Stop by:
  You’re welcome to visit any of our locations.
• Emergency:
  In case of an emergency, contact the insurer’s 24/7 emergency number immediately.

You can reach our AI colleague Pien via chat 24/7; if necessary, she will connect you with a staff member (on weekdays from 9:30 AM to 5:00 PM). For personal assistance, we are also available by phone on weekdays from 8:00 AM to 6:00 PM. In case of an emergency, you will be immediately transferred to the insurer’s 24/7 emergency number. You can also always visit our website for information.

We provide customer support via chat, phone, and email. You can reach our AI colleague Pien via chat 24/7. If necessary, you will be connected to a customer service representative (available on weekdays from 9:30 AM to 5:00 PM).

You can reach us by phone on weekdays from 8:00 AM to 6:00 PM at 088 688 3700. You can also email us at alpina.nl. For urgent situations, please contact the insurer’s 24/7 emergency number. In addition, you’ll find plenty of practical information and answers to frequently asked questions on our website.

We like to make things easy for our customers. Claims can be reported entirely online, as can changes to your policy or viewing your personal policy file. What's more, many insurance policies can be taken out entirely digitally.

Our customers have valued Alpina for more than 110 years for its honest, clear, and transparent advice. More than 800,000 customers rely on our services. With an average rating of 8.3 (based on 3,699 reviews) and a recommendation rate of 93%, we know that our personal and expert advice is truly valuable.

Alpina scores an average of 8.3 based on 3,699 reviews. The vast majority of our customers are positive: 93% recommend us. Customers particularly emphasize our clear communication and honest advice.

We see negative feedback as an opportunity to grow. When customers are dissatisfied, we ask them what exactly went wrong and how we can do better. Our employees actively monitor the situation and contact customers to work out a solution together. This shows that customer satisfaction is always our top priority.