Report a Claim
You can easily report a claim through your personal online portal. Whether it’s damage to your car, home, personal property, or something else, you can submit everything in one place. Log in, follow the steps, and complete your claim. Want to know what kind of assistance you need in your situation? On this page, you’ll find a brief explanation for each insurance category.
Vehicles
You can easily report damage to your car, motorcycle, scooter, moped, or other vehicle through your online portal. Log in, follow the steps, and submit your report. Use the drop-down menu to see what kind of assistance you need for your situation.
Window damage
If you have windshield damage and a Limited Comprehensive or Full Coverage insurance policy, you can go directly to a windshield repair shop listed on your green card. The repair shop usually handles the claim directly with the insurer.
Theft
If your vehicle is stolen, contact the police immediately and file a report. Then report your vehicle as missing to the Vehicle Crime Insurance Bureau (VBV) so that it is registered nationwide. After that, report the theft to your insurer or insurance agent.
The vehicle cannot continue driving
In the event of an accident involving injuries or significant damage, first contact the police or an ambulance. Then call your insurer’s emergency hotline. The phone number is listed on your green card and can also be found on the emergency numbers page.
If you break down, you can only get help from the emergency call center if you have roadside assistance coverage. If you don't have this coverage, you'll have to call a roadside assistance service or repair shop yourself for help.
Home and Household Goods
You can easily report damage to your home, household belongings, or electronics through your online portal. Log in, follow the steps, and submit your report. Use the drop-down menu to see what kind of assistance you need for your situation.
Water Damage
In the event of water damage, shut off the main valve to prevent further damage and make any necessary emergency repairs, such as containing or covering leaks. Then report the damage through your online portal.
Burglary
Make sure your home is safe and secure again. File a police report immediately, and then report the damage through your online portal.
Travel and Cancellation
You can easily report any damage or issues that occur during your trip through your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what kind of assistance is needed for your situation.
Help During Your Trip
In the event of medical problems, hospitalization, theft of luggage, or other urgent situations, call your insurer’s emergency hotline. The phone number is listed on your policy statement and can also be found on the emergency numbers page.
Liability
If you accidentally cause damage to someone else, you can easily report it through your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what kind of assistance is needed in your situation.
Damage to Other People's Property
Does the claim involve damage to someone else's property, such as a broken item or damage to someone else's home? If so, please report the damage through your online portal.
Personal Injury
If someone is injured because of something you did, first contact a doctor for medical assistance. Then report the situation through your online portal.
Recreation
You can easily report damage to your trailer, RV, bicycle, boat, or other recreational vehicle through your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what kind of assistance is needed in your situation.
Theft of a Recreational Vehicle
If your vehicle is stolen, contact the police immediately and file a report. Then report your vehicle as missing to the Vehicle Crime Insurance Bureau (VBV) so that it is registered nationwide. After that, report the theft to your insurer or insurance agent.
Recreational vehicle cannot continue driving
If your recreational vehicle can no longer be driven or sailed, please contact your insurer's emergency center. The phone number is listed on your green card, and you can also find it on the emergency numbers page.
Other
Does your claim not fall into one of the categories listed? Don’t worry—you can still file your claim through your online portal. There, you can file a claim for all the policies you’ve purchased from us. Log in, follow the steps, and submit your claim.
Contact
If you have any questions, concerns, or need immediate assistance, please visit the contact page. There you’ll find all the phone numbers and other ways to reach us. You can call the appropriate department directly—such as for general inquiries, personal auto insurance, commercial auto insurance, or property and casualty insurance. This way, you’ll quickly be connected to the right department for your situation.
Advice
If you purchased insurance through one of our branches, you can contact the office where you are insured for personalized assistance. They can help you with claims and other questions about your insurance.
Of course, you can always report a claim directly through your online portal. Log in, follow the steps, and submit your claim. We’ll then make sure your claim is automatically routed to the right department.