Contact

You can calculate the premium for almost all insurance policies quite easily online. Click here for an overview of our insurance policies.

If you can't figure it out online, you can contact one of our specialists:

Cars, scooters, vans, motorbikes, etc. for private use

088-688 3710

Cars, vans and trucks for business use

088- 688 3724

Home insurance such as home insurance, building insurance and liability insurance

088-688 3711

Insurance for companies such as SMEs or self-employed persons.

088-688 3712

Health insurance

088-000 8318

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

If you call with a question regarding an outstanding premium or want to make a payment arrangement, we at Alpina cannot help you. It is better to contact the insurer directly. Click here for an overview of the telephone numbers of the various insurers.

Has your policy's premium increased?

If all goes well, you should have received a new policy endorsement by email or mail. This states what the reason for a premium increase may be;

• • Adjustment of claim-free years
  • No available claim-free years have been found in roydata or a different number than you stated when you applied. This changes the discount on your policy. The basic premium has remained the same, but because the discount is different, the net premium will change.

In case of a moped this is not registered in roydata, but an original cancellation statement from the previous insurance must follow. This is also called a termination statement or bonus/malus statement.

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

If you want to make a change on an existing insurance policy, the best way to do so is through our website. Click here to report any of the changes below:

• Changing a vehicle on an existing insurance policy

• Sale of a vehicle

• Change of contact details such as address or telephone number

• Changing your ibank number

• Request green card

• Other change

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

Report a new claim

Reporting a new claim can be done entirely online. On average, claims reported online are processed 4 working days faster.

Windscreen damage

If you have coverage for windshield damage, you can use a windshield repairer listed on your green card. In most cases, the windshield repairer will settle the claim with your insurance company.

Status of ongoing damage

If you want to know the status of a pending claim, we advise you to fill in the contact form and clearly state your claim number. Many insurers have a backlog of claims due to staff shortages, which can make it take longer than you are used to.

Other questions

For other questions, you can reach us at 088-688 3717.

Not coming out? Then contact us via Chat, WhatsApp or Messenger.

Have you received a letter that your claim-free years are not visible in roydata?

Is it true that you previously had automotive insurance in your name with another insurer?

If Yes;

Have you already instructed the insurer to terminate it? It may be that this has not happened yet, so your claim-free years have not yet been credited in roydata. You can check this with your previous insurer.

If the policy is not terminated, the years will also not be credited in roydata and unfortunately you will not be able to use them with new insurance. The claim-free years are seen as a security, just like a bank bill, you can only spend them once.

In case of a moped this is not registered in roydata, but an original cancellation statement from the previous insurance must follow. This is also called a termination statement or bonus/malus statement.

If the years do not follow then the insurer will have to adjust the discount on your policy. The basic premium will remain the same, however, you will receive less discount, which will increase the net premium for you.

If no;

If the policy is not terminated, the years will also not be credited in roydata and unfortunately you will not be able to use them with new insurance. The claim-free years are seen as a security, just like a bank bill, you can only spend them once.

If the years do not follow then the insurer will have to adjust the discount on your policy. The basic premium will remain the same, however, you will receive less discount, which will increase the net premium for you.

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then immediately be assigned to a staff member who will handle it. In any case, we will give you a substantive response within 14 days of receiving the complaint. If the complaint is not resolved by Alpina to your satisfaction, you can, if you wish, go to the Financial Services Complaints Institute ( Kifid). You can also submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

It is not possible to cancel an insurance policy with us by telephone. We ask you to cancel via our website. Click here to give notice of cancellation.

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

Here you will find the emergency number for each insurer. The emergency centers of insurers are available 24/7 in case of emergency.

When there is an acute emergency or when the safety of you or others is at stake, call 911 immediately.