Contact

You can calculate the premium online quite easily for almost all insurance policies. Click here for an overview of our insurances.

If you cannot find the solution online, please contact one of our specialists:

Cars, scooters, vans, motorbikes, etc. for private use

088-688 3710

Cars, vans and trucks for business use

088- 688 3724

Home insurance such as home insurance, building insurance and liability insurance

088-688 3711

Insurance for companies such as SMEs or self-employed persons.

088-688 3712

Health insurance

088-000 8318

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

If you call with a question regarding an outstanding premium or want to make a payment arrangement, we at Alpina cannot help you. It is better to contact the insurer directly. Click here for an overview of the telephone numbers of the various insurers.

Has the premium on your policy increased?

If all is well, you have received a new policy endorsement by email or by mail. This states what the reason for a premium increase may be;

• • Adjustment of claim-free years
  • In roydata no available claim-free years were found or a different number than you had stated when applying. This changes the discount on your policy. The basic premium has remained the same, but because the discount is different, the net premium will change.

In case of a moped this is not registered in roydata, but an original cancellation statement from the previous insurance must follow. This is also called a termination statement or bonus/malus statement.

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

If you want to pass on a change to an existing insurance policy, the best way to do this is via our website. Click here to pass on one of the changes below:

• Changing a vehicle on an existing insurance policy

• Sale of a vehicle

• Change of contact details such as address or telephone number

• Changing your ibannumber

• Request green card

• Other change

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

Report a new claim

Reporting a new claim can be done entirely online. On average, claims reported online are processed 4 working days faster.

Windscreen damage

If you have coverage for windscreen damage, you can call in a windscreen repairer who is listed on your green card. In most cases the glass repairer will settle the claim with your insurance company.

Status of ongoing damage

If you would like to know the status of a pending claim, we recommend that you fill in the contact form and clearly state your claim number. Many insurers have backlogs due to staff shortages, as a result of which the settlement of a claim can take longer than you are used to.

Other questions

For other questions, please contact us at 088-688 3717.

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

Did you receive a letter that your claim-free years are not visible in roydata?

Is it true that you previously had automotive insurance in your name with another insurer?

If Yes;

Have you already instructed the insurer to terminate it? It may be that this has not yet happened, as a result of which your claim-free years have not yet been entered in royalty data. You can check this with your previous insurer

If the policy is not terminated, the years will not be credited in royalty data and unfortunately you cannot use them for a new insurance policy. The claim-free years are seen as a security just like a banknote, you can only spend them once.

In case of a moped this is not registered in roydata, but an original cancellation statement from the previous insurance must follow. This is also called a termination statement or bonus/malus statement.

If the years do not follow then the insurer will have to adjust the discount on your policy. The basic premium will remain the same, but you will receive less discount, which will increase the net premium for you.

If no;

If the policy is not terminated, the years will not be credited in royalty data and unfortunately you cannot use them for a new insurance policy. The claim-free years are seen as a security just like a banknote, you can only spend them once.

If the years do not follow then the insurer will have to adjust the discount on your policy. The basic premium will remain the same, but you will receive less discount, which will increase the net premium for you.

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then be immediately assigned to a staff member who will handle it. In any case, we will provide you with a substantive response within 14 days of receiving the complaint. If the complaint is not resolved by Alpina to your satisfaction, you can, if you wish, go to the Financial Services Complaints Institute (Kifid). You can also submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

It is not possible to cancel an insurance policy by telephone. We ask you to pass on your cancellation via our website. Click here to cancel your insurance policy.

Can't find your way? Please contact us via Chat, WhatsApp or Messenger.

Here you will find the emergency number for each insurer. The emergency centers of the insurers are available 24/7 in case of an emergency.

When there is an acute emergency or when the safety of yourself or others is at stake, call 911 immediately.