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Contact details Alpina

Frequently Asked Questions

Do you have a question? Then take a look at our frequently asked questions first. Here you will find the most frequently asked questions per product.

Can't figure it out? Then contact us via Chat, WhatsApp or Messenger.

Chat, WhatsApp or Messenger

Report damage

Report a change

Report a complaint

 

Telephone numbers:

Contact form

 

Visiting address

By appointment only
Alpina
Lorentzlaan 4
3401 MX IJsselstein

Postal address

Alpina
P.O. Box 63
3400 AB IJsselstein

 

Report a complaint

Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then immediately be assigned to a staff member who will handle it. In any case, we will provide you with a substantive response within 14 days of receiving the complaint. If the complaint is not resolved by Alpina to your satisfaction, you can, if you wish, go to the Financial Services Complaints Institute ( Kifid). You can also submit the complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Downloads

Click here for various downloads, such as application forms.

We can be reached via Chat, Whatsapp, phone or email

Please feel free to contact us if you would like to know more.
We are here Monday to Friday from 08:00 to 18:00.

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