Frequently Asked Questions
Do you have a question? Then take a look at our frequently asked questions first. Below you will find the most frequently asked questions per product. Do you have a problem? Then contact us via Chat, WhatsApp or Messenger.
Claim-free years
- How can I get my claim-free years?
- What are claim-free years?
- What exactly is the situation with claim-free years?
- How can I obtain claim-free years?
- Can claim-free years be transferred?
- I have negative claim-free years, now what?
- I have 15 years without claims but only 5 claim-free years, how is that possible?
- What are the consequences of negative claim-free years?
- What about private lease and accumulated claim-free years?
- When do claim-free years expire?
- How can I prove my claim-free years?
- What is an expungement statement?
- How exactly do I transfer accrued claim-free years?
- What is the period of validity of an expulsion certificate?
- What is a no-claims protector?
- Can I buy off negative claim-free years?
Premium
- What happens if I do not pay my premium (on time)?
- Why is car insurance for young people more expensive?
- How can I calculate the premium for my car insurance?
- What are the premium consequences of a claim on my car insurance?
- Why are premiums age-dependent?
- Insurance payment arrears?
Premium payment options
We like to make paying your premium as easy as possible for you. That's why insurers offer various payment methods:
- Automatic direct debit
You authorize the insurance company to automatically debit the premium from your account. Simple, because that way you can't forget to pay the premium. - E-mail with iDEAL
With some insurers it is possible to pay the premium via iDEAL. - Acceptgiro
With some insurers it is still possible to pay by giro transfer.
Insurance application
- What do I need to take out insurance?
- Can I get insurance if I have a criminal record?
- Can I take out insurance at the weekend?
- Can I get car insurance without a driving licence?
- Can I take out insurance again after non-payment?
- Can I put the car insurance in my partner's name?
- My insurance is refused, what now?
- Car insurance in name of parents a good idea?
- I have bought a new car: how can I transfer my current car insurance?
- What coverages can you choose when you take out car insurance?
- Which motor vehicles are subject to compulsory insurance?
- Is there a maximum age for car insurance?
- What are the consequences of non-payment for my insurance?
- How can I get temporary car insurance?
- Why do young people pay more for car insurance?
Car
- What exactly is the situation with claim-free years?
- When do claim-free years expire?
- What coverages can you choose when you take out car insurance?
- Will damage to my car without an offender be compensated?
- What do I need to take out car insurance?
- Is it possible to insure a car on Saturday?
More questions on car insurance>>
Engine
- What does motorbike insurance cost?
- How do I insure my motorbike against theft?
- What is WA coverage?
- Is it compulsory to wear motorbike clothing?
- What about claim-free years?
- What security requirements must an engine fulfil?
- What do you need to consider when importing a motorbike?
- How do I find a motorbike insurance that suits me?
More questions on motorbike insurance>>
Moped
- How does importing a moped work?
- Will my moped insurance pay for my damage?
- Someone else is riding my moped. Is he insured?
- Can I take out moped insurance without a driving licence?
- Does cheap moped insurance offer more limited coverage?
- Does it make sense to compare moped insurance premiums?
- How can I claim on a moped insurance?
More questions about moped insurance>>
Scooter
- How do I calculate scooter insurance?
- What about claim-free years
- Is my scooter insured if my son or daughter rides it?
- What should I do in case of damage?
- What additional coverages are available?
- What do you need to consider when taking out scooter insurance?
- What does the scooter insurance premium depend on?
- Can I insure my scooter without a driving licence?
More questions about scooter insurance>>
Motorhome
- Do I need a green card when I go abroad?
- Am I required to have seat belts in an RV?
- What cover does WA limited hull insurance offer?
- What additional coverages are available?
- What does WA camper insurance cover?
- What factors determine the level of the premium?
- What is passenger indemnity insurance?
- How do I find out the original catalogue value of my motorhome?
More questions about motorhome insurance>>
Oldtimer
- How do I take out old-timer insurance?
- What should I pay attention to when taking out old-timer insurance?
- What can I use my old-timer for according to the insurance?
- When is a car a vintage car?
Opstal
- What does the building insurance cover?
- Do I need building insurance for my rented house?
- What does all-risk buildings insurance cover?
- What is the risk of underinsurance?
- How do I take out buildings insurance?
- Is lightning covered by a building insurance policy?
- Is burglary covered under the building insurance?
- What happens if you are underinsured?
More questions on building insurance>>
Contents
- What is household insurance?
- What does a contents value meter involve?
- What should I know about fire insurance for my home?
- What about the excess for contents insurance?
- How can I save on contents insurance?
- What are the costs of contents insurance?
- Can I purchase contents insurance online?
- How can I calculate the premium of a contents insurance?
More questions about household insurance>>
Liability
- What is Private Liability Insurance (AVP)?
- How do I compare liability insurance?
- What do I need to consider when taking out liability insurance?
- Is liability insurance necessary?
- Up to what age are my children co-insured?
- What are the costs for liability insurance?
- Are pets covered by my liability insurance?
- What is the excess in case of damage?
More questions on liability insurance>>
Mobility scooter
- What are the rules for driving a mobility scooter?
- What do I need to look out for when taking out mobility scooter insurance?
- Which coverings are there for my mobility scooter insurance?
- How do you take out mobility scooter insurance?
- What do I need to conclude a mobility scooter insurance?
- Is mobility scooter insurance mandatory?
- What to do if your mobility scooter is damaged?
- What does mobility scooter insurance cost?
- Do I build up claim-free years with my mobility scooter insurance?
Payment methods
At Alpina, you can purchase insurance directly online from various insurance companies. Depending on your choice, you have several payment methods.
Premium payment options
We like to make paying your premium as easy as possible for you. That's why insurers offer various payment methods:
- Automatic debit
You authorize the insurance company to automatically debit the premium from your account. Simple, because that way you can't forget to pay the premium. - E-mail with iDEAL
With some insurers it is possible to pay the premium via iDEAL. - Acceptgiro
With some insurers it is still possible to pay by giro transfer.
We can be reached via Chat, Whatsapp, phone or email
Please feel free to contact us if you would like to know more.
We are here Monday to Friday from 08:00 to 18:00.