Alpina Service Guide

Our service guide is also available for download as a PDF.

Our firm’s services are subject to the Financial Supervision Act. One of the requirements under this law is that we inform you in a timely manner about who we are and how we operate.

Who are we?

Alpina
Lorentzlaan 4
3401 MX IJsselstein

P.O. Box : 63, 3400 AB IJsselstein
Chamber of Commerce number : 72699396
AFM number : 12043333
KIFID number : 100.000.471

How can you contact us?

Phone: 088-6883700
Email: info.online@alpina.nl
Website: www.alpina.nl
Chat, WhatsApp, Messenger: www.alpina.nl/klantenservice/contact
Visits by appointment for complex and/or business insurance.

Our Services

Thanks to the size of our firm, we are able to assist you in a wide range of areas. Our firm’s areas of expertise include:

• Personal Benefits
• Employee Benefits
• Property and Casualty Insurance
• Income Insurance
• Health Insurance Plans

Our firm is under no obligation to place financial products with any one or more financial institutions. We are therefore completely free in our choices and the information we provide, and as a result, we are fully objective and independent. Since 2018, Alpina has been part of the Voogd & Voogd Group B.V., which also includes the authorized agents Voogd & Voogd Verzekeringen B.V. and Nationale-Nederlanden Verzekeren Services B.V. Our services are governed by Dutch law.

Wide selection

The Netherlands has hundreds of financial service providers. It is not possible to request quotes from all of these providers for every financial service. That is why we periodically select, based on performance metrics and market trends, the institutions that we believe offer the best value for money. At your request, we will be happy to provide an overview of the providers we include in our recommendations.

Our Compensation

If you purchase property and casualty insurance or take out a consumer loan, we receive compensation from the provider for the costs we incur. For our other services, we bill you directly for our fees. We will make arrangements regarding this prior to providing our services.

Privacy

We handle a great deal of confidential information. We use this information only for the purposes described in our privacy statement. We place a high priority on protecting your privacy. Personal information is therefore handled with the utmost care.

Professional Liability Insurance

We do everything we can to represent your interests as effectively as possible. But if we do make a mistake, you should of course never be the one to suffer the consequences. That’s why we’ve taken out professional liability insurance. This gives you an extra layer of security.

Our Compensation Policy

All employees at our company receive a fixed salary that is competitive with the market. Our employees are held accountable and evaluated based on their integrity, reliability, and customer-focused behavior. Our employees’ compensation is determined based on this evaluation. Our employees’ compensation is not influenced by the number of recommendations they provide or the number of financial products they broker.

We need your help:

Our services depend on the information you provide us. That is why we ask you to:

• Information about all current insurance policies, including those held with other providers;
• Information about changes (such as: moving, divorce, the birth of a child, major expenses related to your home);
• Check the documents we have received for accuracy;
• Please review the information we have provided.

No recommendation:

If you purchase insurance through our website, this does not constitute advice. If you would like advice, please contact us. Since this does not involve advice, online purchases are considered “Execution Only.” If you have any questions about coverage, terms, or other matters, please do not hesitate to contact us. We accept no liability for any damages you may incur as a result of the choices you make when purchasing insurance.

Professional Competence:

The quality of our services is largely based on the quality of our employees. That is why we continuously invest in them. In addition to their many years of experience, our employees have acquired a great deal of theoretical knowledge. For example, the employees at our office hold the relevant insurance certifications. This knowledge is kept up to date through both in-house and external training programs.

Complaints

We do our best. However, you may still not be satisfied with our services. You can bring this to our attention by phone or in writing, addressed to management. You’ll receive a response as soon as possible. If we’re unable to resolve the issue together, you can submit your complaint to the Financial Services Complaints Institute in The Hague (www.kifid.nl). This is an independent complaints board of which we are a member.

Version 4-2025