Contacting Alpina
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Phone numbers
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General questions
Private insurance
Business insurance
Claims handling
Calling via Teletolk
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General questions
Do you have a general question? Email us at alpina.nl
Questions about damage
Do you have a question about a claim? Email us at alpina.nl
Branches
Easily find contact information by branch.
Address details
Send your letter to:
Alpina
P.O. Box 63
3400 AB IJsselstein
Complaints
Are you not satisfied with our services? Then you can file a complaint with us by filling out the complaint form. Your complaint will then immediately be assigned to a staff member who will handle it. In any case, we will give you a substantive response within 14 days of receiving the complaint.
Complaint not properly resolved
If the complaint is not resolved by Alpina to your satisfaction, you can, if you wish, go to the Financial Services Complaints Institute (Kifid).
You can also take your complaint to the Dispute Resolution Board through the European ODR Platform (https://ec.europa.eu/consumers/odr/).