Contact Alpina
Having trouble? Our AI colleague Pien is available 24/7 via chat and WhatsApp and will help you right away. If you need additional assistance, you’ll be connected to a representative and receive a response within 2 minutes.Phone numbers
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General questions
General questions
Personal Insurance
Personal Insurance
Business Insurance
Business Insurance
Claims Processing
Claims Processing
Making Calls Through Teletolk
Making Calls Through Teletolk
Select the department you'd like to contact.
General questions
General questions
Do you have a general question? Email us at info.online@alpina.nl
Questions About Damage
Questions About Damage
Do you have a question about a claim? Email us at schade.online@alpina.nl
Locations
Easily find contact information for each location.
Address Information
Send your letter to:
Alpina
P.O. Box 63
3400 AB IJsselstein
Complaints
Are you dissatisfied with our services? If so, you can file a complaint with us by filling out thecomplaint form. Your complaint will then be immediately assigned to a staff member who will handle it. We will provide you with a substantive response within 14 days of receiving your complaint.
Complaint Not Properly Resolved
If Alpina does not resolve the complaint to your satisfaction, you may, if you wish, contact the Financial Services Complaints Institute(Kifid).
You can also submit your complaint to the Dispute Resolution Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).