Report damage
You can easily report damage via your personal online portal. Whether it concerns damage to your car, home, household contents, or anything else, you can submit everything in one place. Log in, follow the steps, and complete your report. Would you like to know what help you need in your situation? On this page, you will find a brief explanation for each insurance category.
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Vehicles
You can easily report damage to your car, motorcycle, scooter, moped, or other vehicle via your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what help you need in your situation.
Window damage
In the event of windshield damage and limited comprehensive or comprehensive insurance, you can go directly to a windshield repairer listed on your green card. The windshield repairer will usually settle the claim directly with the insurer.
Theft
In the event of theft, contact the police immediately and file a report. Then report your vehicle as missing to the Vehicle Crime Insurance Bureau (VBV), so that it is registered nationally. Next, report the theft to your insurer or broker.
Vehicle cannot continue driving
In the event of an accident involving injuries or significant damage, first contact the police or ambulance service. Then call your insurer's emergency center. The telephone number is listed on your green card and can also be found on the emergency numbers page.
In the event of a breakdown, you will only receive assistance from the emergency center if you have breakdown assistance coverage. If you do not have this coverage, you will need to call a breakdown service or garage yourself for assistance.
Home and contents
You can easily report damage to your home, contents, or electronics via your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what help is needed in your situation.
Water damage
In the event of water damage, turn off the main tap to prevent further damage and carry out any necessary emergency repairs, such as collecting or covering leaks. Then report the damage via your online portal.
Burglary
Ensure that your home is secure and lockable again. Report the incident to the police immediately and then report the damage via your online portal.
Travel and cancellation
You can easily report any damage or problems during your trip via your online portal. Log in, follow the steps, and submit your report. Use the drop-down menu to see what help is needed in your situation.
Help during your trip
In case of medical problems, hospitalization, theft of luggage, or other urgent situations, call your insurer's emergency center. The telephone number is listed on your policy sheet and can also be found on the emergency numbers page.
Liability
You can easily report damage you accidentally cause to someone else via your online portal. Log in, follow the steps, and submit your report. Use the dropdown menu to see what help is needed in your situation.
Damage to others' belongings
Is it damage to someone else's property, such as a broken object or damage to someone else's home? Then report the damage via your online portal.
Personal injury
If someone is injured as a result of your actions, first contact a doctor for medical assistance. Then report the situation via your online portal.
Recreation
You can easily report damage to your caravan, camper, bicycle, boat, or other recreational vehicle via your online portal. Log in, follow the steps, and submit your report. Use the drop-down menu to see what help is needed in your situation.
Theft of recreational vehicle
In the event of theft, contact the police immediately and file a report. Then report your vehicle as missing to the Vehicle Crime Insurance Bureau (VBV), so that it is registered nationally. Next, report the theft to your insurer or broker.
Recreational vehicle cannot continue driving
If your recreational vehicle is unable to continue driving or sailing, please contact your insurer's emergency center. The telephone number is listed on your green card and can also be found on the emergency numbers page.
Other
Does your claim not fall into one of the categories listed? Don't worry, you can still submit your claim via your online portal. There you can report claims for all products you have purchased from us. Log in, follow the steps, and submit your report.
Contact
If you have any questions, doubts, or need help quickly, please visit the contact page. There you will find all telephone numbers and other contact options. You can call the right department directly, such as general questions, private motor insurance, commercial motor insurance, or non-life insurance. This will quickly get you to the right place for your situation.
Advice
If you have taken out insurance through one of our branches, you can contact the office where you are insured for personal assistance. They can help you with claims and other questions about your insurance.
You can, of course, report damage immediately via your online portal. Log in, follow the steps, and submit your report. We will then ensure that your report is automatically handled by the appropriate department.