Diks insurance acquired by Alpina
As of October 1, Diks insurance has been transferred to Alpina. Under the new name we will soon offer all financial services under one roof: from insurances to mortgages and from pensions to brokerage. The service you are used to from us will not change: you are and will remain insured with the company where your policies are placed and we will remain your trusted intermediary.
What can you expect in the near future?
From October 1, 2022, we will communicate from the name Alpina and you can find us online at www.alpina.nl. So you don't have to do anything yourself. Would you like more information about the name change before then? Our contact details and more information can be found here. You can also reach us by phone at 088 6883 725.
Who is Alpina?
Alpina is part of Alpina Group. A merger of two strong brands in the financial world: Heilbron Group> and Voogd & Voogd Group. A logical step forward as both companies complement and strengthen each other well. Heilbron Group has a great network for all types of insurance complemented by mortgages, pensions, brokerage and its own health & safety service. Voogd & Voogd Groep is strong in the indirect channel with some 3,200 external advisors, has a powerful IT-driven service platform and is a rock-solid proxy party. Add that up and you get Alpina Group.
Why another name change/acquisition?
It involves only a name change from Diks Verzekeringen to Alpina. There is no question of a takeover. Diks Verzekeringen was already part of the Voogd & Voogd Group. The Voogd & Voogd Group and the Heilbron Group merged together to form the Alpina Group.
Voogd & Voogd and Heilbron saw a great opportunity to strengthen and complement each other, hence the decision to merge.
Who is my contact person now?
We remain your regular contact person. You can reach us in the same way you are used to us. Starting October 1, you can find us at www.alpina.nl
I would like a permanent contact person.
Our service and methods remain the same as you are used to. We do not use fixed contact persons. We want to serve you as good and fast as possible, that is why all our colleagues are able to help you. So that you do not have to wait for answers from 1 fixed contact person in connection with illness/holiday/part-time colleagues.
What will change in my insurance because of this change?
Nothing will change in your insurance as a result of our name change. You are and will remain insured with the company where your policies are placed and we will remain your trusted intermediary.
Does anything change in my insurance coverage?
Our name change does not affect your insurance. Nothing will change in your coverage.
Don't I pay too much or more premium because of all those persons/companies in between?
Our name change does not affect your premium.
To whom will I pay premium now? Who should I contact if I have questions about my premium?
Premium payments do not go through Alpina, but you must pay directly to the insurer. The insurer is the collecting party. They can answer your questions regarding premium payments for you.
Therefore, for questions regarding premium payments, please contact the relevant insurer directly.
Operation for business customers remains the same
For you as a business customer, our service also remains the same as you are used to from us. We will physically visit you by appointment. In addition, you can reach us for questions by email, phone or chat.
I do not agree with the name change, can I cancel my insurance?
Our name change does not affect your insurance. Nothing changes in your coverage. The name change is not a valid reason to terminate your contract mid-term
Will my policy continue to come in the mail or will everything become digital?
You will continue to receive your policy documents in the familiar way, nothing will change.
The mail arrived at my old address, how can I change it?
You can easily change your address through our website.
How can you reach us?
At Alpina, we are happy to make every effort to represent your interests. Do you have any questions? Our knowledgeable staff is ready to assist you. You can reach us in a variety of ways.
Telephone:
You can reach us by phone Monday through Friday from 8 a.m. to 6 p.m. at 088-6883725.
Supervision
Alpina complies with all legal requirements of the AFM. Thus, we have the necessary licenses and diplomas and we are affiliated with the Financial Services Complaints Institute (Kifid).
Services Guide Alpina online bv
Our firm provides financial services. We would like to inform you about our methods, services and service. At Alpina, you, the client, are our focus.
Your personal situation and your personal wishes are at the heart of our services. In this service manual we explain this and show you around our office.
Disclaimer
This website has been compiled with the greatest possible care. However, we cannot give any guarantees about the correctness or accuracy of the information on the website. Read more about our disclaimer.
Execution only
If you take out insurance via our website, this does not constitute advice. If you want advice, please contact us. Since it does not involve advice, taking out insurance online is referred to as Execution Only. Read more about execution only.
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