What to do if your mobility scooter is damaged?
When you have damage to your mobility scooter, it is of course very annoying. Did you take out mobility scooter insurance through Alpina? Then we will do everything we can to settle the claim as quickly as possible.
To get this right, it is important to know what to do in the event of damage to your mobility scooter.
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All about mobility scooter damage from collision
Do you have damage to your mobility scooter from a collision? This is what you should do:
- After a collision, you immediately fill out a European claim form. Both parties involved in the collision must complete this form. Note! Only sign the form if you both agree with what the form says.
- Do not admit guilt or make any statements about compensation.
- Call the police and also note down the name of the officer and the address of the police station on the damage form.
- Are there witnesses who saw the collision? Please write down the details of these witnesses.
- Take photos of the damage and the circumstances with your phone.
- Are you unable to continue driving due to the damage? Please contact us via telephone number: 088-688 3717
- Will you be able to continue driving after the accident? You can report the damage to us online or by phone when you return home, as soon as possible.
Fill in the claim form
In the event of damage to your mobility scooter , it is important that you fill out the claim form completely. Both the front and the back. Watch our video where we explain exactly how to fill it out.
Damage to mobility scooter due to unilateral accident
In a unilateral accident involving your mobility scooter, there are no other parties involved. The question of fault does not play a role in this case. Also in the case of a unilateral damage, fill in the European claim form. Then contact us as soon as possible at telephone number:088-688 3717 to discuss the next steps.
How soon should I report the damage to my mobility scooter?
It is important to report a damage as soon as possible. The sooner the damage is known, the sooner it can be processed and the sooner you can have the mobility scooter repaired. Many insurance companies have stated in their policy conditions that they want to be informed at least within 3 days after the collision or the accident.
Questions? Get in touch
If you have further questions about damage to mobility scooter or any other topic, please feel free to contact us. We are happy to help.
We can be reached Monday through Friday between 08:00 and 18:00 at telephone number 088-6883700.
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