When can I report damage via mobile?
In the event of a collision, you and the other party fill in a European claim form. Nowadays it can be much simpler. Reporting damage by mobile is faster and simpler.
The claims app is the replacement for the paper European claim form. The general public will have to get used to it, but eventually road users will know no different.
Mobile claims - When to use the app?
In case of traffic damage, the insurer expects a claim notification from you. A matter of filling out the European claim form together with the other party, and the insurers fight out among themselves who is liable. You can use mobile claim reporting with the app in the same situations. The most common claim report is about motor vehicles that have driven into each other. But it can also be a collision between a motor vehicle and a bicyclist or pedestrian. One of the parties involved can report the damage via the app on his or her phone. The insurers involved are automatically notified. The other party receives a copy of what has been completed.
You can use the app under the following conditions:
- There are only two people involved in the accident
- Both involved must have a mobile phone with them
- No motor vehicles with foreign registration plates are involved
How does mobile claim reporting work?
It is so simple that you do not need to practise it beforehand. The questions will guide you through the damage report. We would like to give you some important facts.
Add photos first
The insurers must be able to form a picture of the situation of the damage. When reporting a mobile claim, you can add four photos to the report. Take them from different positions. This can be important in later issues about who is liable for the damage.
Are there any witnesses?
If bystanders witnessed the accident, you can add the details of these witnesses to the claim. They can be heard in case of doubt about who is liable, or to get more clarity about the situation at the time of the accident.
What type of accident?
When reporting a mobile injury, the type of accident is first established. It is for example a collision. The MobielSchadeMelden app can also be used for glass damage without the presence of an opposite party.
Enter your own data
In the app, you first fill in your own details, such as name, address and your license plate number. The phone number is the number of your mobile phone. This number must be used later to confirm the report. After entering your own details, you explain where you were with the car.
Should I report information about the collision?
The app asks questions about the collision and how it could have happened. You indicate, for example, that you were driving straight ahead on a priority road. With the answers to the questions, the insurers can form a picture of how the collision occurred. You also have to indicate with which part of the car the first contact with the other party took place. This type of data can provide information about the circumstances of the damage.
Information about the other party
Now it is the other party's turn to enter information. This can be done on your phone. It is also still the same message.
Where did the accident take place?
The next step is to indicate the location of the accident. Your phone may already indicate the location where you are standing with your mobile. If this is not the case or if the damage location is different, you can enter the address in the app.
Summary of the report
All information collected during the mobile claim is summarised by the app for checking. If necessary, changes can still be made. If everything is correct, you can confirm the report. In the next step you can both indicate whether you agree with the report. If you do, you will receive a code on your mobile phone. You can enter this code in the app. If one of you does not agree, there will be no code to indicate agreement. The claim notification will be forwarded to your insurers.
Recovery service
Alpina works with 112schade.nl to recover non-covered damage from the other party. Has someone caused damage to you, but you have no coverage on your own policy? 112schade.nl can help you recover the damage from the other party completely free of charge.
Schade app
The damage app makes reporting car damage a lot easier. Normally you and the other party fill out the European claim form, but reporting damage through the app is faster and less prone to error. Insurers often find that the European claim form is filled out incorrectly or incompletely. This also makes it take longer to settle the claim. If you use the damage app, this can hardly occur, because when going through the questions the app indicates if you forget to fill something in.
European claim form app
Instead of filling out the European claim form, you can use the app. The European claim form can be used for any claim. So not all questions will apply to you. Filling it out takes a little more time because you have to go through all the questions to figure out which ones to fill out. With the mobile app, it goes a lot faster because the questions are tailored to your situation. Moreover, after completing all the questions, you can send the claim directly to the insurer, so the claim can also be handled quickly.
Damage report app
A large proportion of motorists do not carry a European claim form in their car. However, the majority do have their phone with them by default. You don't even have to have the app on your phone beforehand; you can download it on the spot. Reporting damage through the app is much easier than using a damage form. Moreover, the damage app also allows you to add photos of the damage so that they become part of the damage report. The other party cannot question the photos afterwards.
Related pages about car damage
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