Services Guide Alpina

Our service manual can also be downloaded as a PDF.

The services provided by our firm are subject to the Financial Supervision Act. One of the requirements of this Act is that we inform you in a timely manner about who we are and how we work.

Who are we?

Alpina
Lorentzlaan 4
3401 MX IJsselstein

PO Box : 63, 3400 AB IJsselstein
Chamber of Commerce number : 72699396
AFM number : 12020690
KIFID number : 100.000.471

How can you contact us?

Phone: 088-6883700
E-mail: [email protected]
Internet: www.alpina.nl
Chat, Whatsapp, Messenger: www.alpina.nl/customer-service/contact
Visit by appointment for complex and/or business insurance.

Our services

Due to the size of our firm, we are able to serve you in a wide range of areas. The advisory areas of our firm include:

• Personal Benefits
• Employee Benefits
• Non-life
• Income insurance
• Health insurance

Our firm has no obligation to place financial products with one or more financial institutions. We are therefore completely free in our choices and information and therefore completely objective and independent. Alpina has been part of the Voogd & Voogd Group B.V. since 2018, which also includes the authorized agents Voogd & Voogd Verzekeringen B.V. and Nationale-Nederlanden Verzekeren Services B.V. Our services are governed by Dutch law.

Wide choice of offerings

The Netherlands has hundreds of providers in the field of financial services. It is not possible to request quotes from all these providers for every financial service. Therefore, based on performance measurements and developments in the market, we periodically select for you those institutions that, in our opinion, offer the best price/performance ratio. At your request, we will be pleased to provide you with an overview of the providers we include in our advice.

Our reward

If you take out non-life insurance or consumer credit, we receive compensation from the provider for the costs we incur. For our other activities, we charge our fee directly to you. We make agreements about this before we provide our services.

Privacy

We come into contact with a lot of confidential data. We only use these data for the purposes described in our privacy statement. We attach great importance to protecting your privacy. Personal details are therefore treated with the greatest possible care.

Professional indemnity insurance

We do everything we can to look after your interests. But if we do make a mistake, you should never have to pay for it. That is why we have taken out professional liability insurance. This provides you with an extra measure of certainty.

Our remuneration policy

All employees in our company have a fixed salary in line with the market. Our employees are challenged and evaluated on their integrity, soundness and customer-focused behaviour. The remuneration of our employees is determined on the basis of this assessment. The remuneration of our employees is not influenced by the number of advices given or by the number of financial products they mediate in.

We need your cooperation:

We depend on the information you give us to provide our services. That is why we ask you:

• Information on all current insurance policies, including those with other parties;
• Information on changes (such as; moving house, divorce, birth, major expenditure on your home);
• Check documents received from us for accuracy;
• Review the information received from us.

No advice:

If you take out insurance via our website, this does not constitute advice. If you want advice, please contact us. As it does not involve advice, taking out insurance online is referred to as Execution Only. If you have any doubts about the cover, conditions or other matters, please do not hesitate to contact us. We accept no liability for any loss or damage you may suffer as a result of the choices you make when taking out insurance.

Competence:

The quality of our services is largely based on the quality of our employees. Therefore, we continuously invest in them. In addition to years of experience, our employees have gained a lot of theoretical knowledge. Employees of our office, for example, are in possession of the relevant insurance diplomas. This knowledge is kept up-to-date through both internal and external training courses.

Complaints

We do our best. However, it may be that you are not satisfied with our services. You can express this by telephone or in writing for the attention of the management. You will receive a response as soon as possible. If we are unable to resolve the matter together, you can submit your complaint to the Financial Services Complaints Institute in The Hague (www.kifid.nl). This is an independent complaints board to which we are affiliated.

Version 7-2021